Author’s note: I had to go back and read through this blog a bit because I was certain I had already talked about this, but it turns out I’ve only dallied around the edges. Time to hit it head on.
I’ve been at my current company for about 8 years, meaning that if I stick around for another year (likely) it will be the longest time I’ve ever been at one company (and, should I stick around another year after that, the longest time I’ve been consecutively in the same approximate management chain/position). We just underwent the largest reorganization I’ve ever been through.
When a reorg happens, one or more of at least three things can happen:
- Your manager changes.
- Your reporting chain changes.
- Your charter changes.
Any one of these can be disruptive and when they happen it’s a good idea to go through and do that risk assessment, “Do I want to be here/Do I want to do this”. I advocate doing that assessment on a twice annual basis (or however often you have formalized reviews/checkpoints of your career at your company) anyway, so in my case, this assessment was about a two-minute exercise.
Once you’ve picked your stance, you then have to pick how you’ll approach it. As a manager, my first responsibility is to my team to make sure they have what they need to 1. do that risk assessment and 2. act on their plans outbound from their risk assessment. It’s also to make sure they get the answers they need to the questions they have, and to make sure they are supported. My second responsibility is to my charter: I am here to do a job (and it is not volunteer work, I am well paid) so let me focus on that job.
Which is why when a major reorg happens, I am probably not the best person to ask about “how I am feeling right now”. I put that in quotes not because I don’t feel anything, but because any emotional reaction I am going to have about the change will not hit until all of the change is managed and is *complete* — meaning, until we are all comfortably in our new place doing our new things as defined the new way, I am still in “change management” mode and my focus is to *get things done*. One of the defining criteria of leadership at this company is the ability to manage through ambiguity and my ability for that is to work consistently until there isn’t any.
This is all well and good until you work with someone who expects you to want to talk about the emotional reaction to the reorg, to have sentimental lookbacks, to “wallow” in the unknown a bit, or (and this is the one that grates the most) you have to work with someone who is “ostriching” — ignoring the change and hoping that things will just “stay the same”. That last shows up in things like being willfully obtuse, or pretending like the decision today will not make a larger impact four weeks from today; it’s the opposite from “I see the vision of the future and I want that future right now” (which to be fair is also pretty annoying — you have to traverse the interim between the two, you have to *do the work* to close out the old world and prepare for the new one).
Unfortunately, the way many folks deal with change are to either ostrich or to do that “assumptive time jump”, and so when you are the person who points out you can’t really do either and you must traverse the A, B, C, and D between the two, it can be perceived as unfriendly or adversarial. Which sucks, because the intent is to get through that sludge as quickly and efficiently as possible, not to reinforce the discomfort people are feeling with that change.
The problem is even though I’m aware of it I can’t really turn it off, for two reasons: 1. I’m literally paid to make sure we actually do the things we’re supposed to do, and 2. I’m fundamentally wired this way. Case in point: when my mom died. My mom died of vascular dementia and acute arteriosclerosis in April 2020. We found out she had this in December 2019, her having hid the dementia (and associated health issues) behind an alcohol problem and a refusal to share any health information with us. By the time she got through the first of two surgeries it was clear that we were in the end of the book, and by the time we had to engage Hospice there wasn’t any pretending anymore. This is change and that change bridges between the old world (Mom is “fine”) and the new world (Mom will not be here). And in that world, I felt helpless, because unlike this in-between space I have at my job, I couldn’t do anything. I wasn’t a doctor, a nurse, a hospice person; I had no job to do in this space except sit and wait. I could bring blankets and chocolates and have nonsensical discussions and on the side work through the endless paperwork; but these were things I could manufacture for myself to do to at least feel like somehow, I was contributing.
It’s a pretty stark comparison to take a major life event and compare it to something so trivial as a job; I draw it only to reinforce that this is a “me” thing and not a “me at work” thing and it’s a thing I have to balance.
I’m therefore in this weird space between Old World and New World where I want to focus on the steps to get from A to Z but I’m dealing with folks who want to pretend we’re in “A” for ‘just a little longer’ and folks who want to get to Z ‘right now’ and I’m the shit bird who has to point out there’s 25 steps to do first and the more time people insist on wallowing the less time there is to do those effectively.
In terms of energy expense, I think the main difference is that for these other folks, their mental energy expenditure is the stress surrounding the change and what that could mean for them/their charter/their vision; for me, the mental energy expenditure is the practical approach to get it done. Which is why on my Insights profile I get things like “Bobbie needs to be reminded of the humanity in others.”
So really, I have to manage myself through this change.